Privacy Policy

Who We Are

Synesis International, Inc. (“Synesis,” “we,” “us”) is an IT consulting and software company based in Greenville, South Carolina. This policy explains what information we collect through our website (synesisintl.com), our support system Synesis Helpdesk (synesis-helpdesk.com), and our SMS notification program, how we use it, and the choices you have. It was last updated on October 7, 2026.

Information We Collect

Information you give us. When you fill out a contact form, open a support ticket, email us, or request a quote, we collect what you provide: name, company, work email, phone number, and the content of your message or ticket, including any screenshots you attach.
Support records. Synesis Helpdesk keeps a record of your support requests, our replies, and your contact details so we can resolve issues and refer back to earlier tickets.
Website usage data. Our site uses Google Analytics and Lead Forensics to understand how visitors use it. These services collect technical data such as IP address, browser type, device, pages visited, and referring site. Lead Forensics may associate a visit with the organization that owns the IP address; it does not identify individual visitors by name.
Cookies. Our site uses only the cookies needed for the analytics services above. We do not use advertising cookies and do not display third-party ads.

How We Use It

To respond to your inquiries and deliver the support, consulting, and software services you request.
To send transactional messages about your support tickets by email and, if you have opted in, by SMS.
To operate, secure, and improve our website and systems.
To follow up on business inquiries you have made to us. We do not send unsolicited marketing to people who have only used our support services.

SMS Notifications and Mobile Information

If you ask to receive text updates about your support tickets, we store your mobile number with your contact record in Synesis Helpdesk and use it only to send the notifications described in our SMS Notification Terms. We record the date you consented. You can stop at any time by replying STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in consent are not sold, rented, or shared, and are disclosed only to the service provider that delivers the messages on our behalf (Microsoft Azure Communication Services), as described below.

Who We Share It With

We do not sell personal information. We share it only with service providers that process it on our behalf and under our instructions, and only to the extent needed to provide our services:

Hosting and security: GoDaddy (website hosting) and Sucuri (web application firewall).
Email delivery: Microsoft 365 and Brevo, for sending notifications and replies.
SMS delivery: Microsoft Azure Communication Services.
Analytics: Google Analytics and Lead Forensics, as described above.
Cloud infrastructure: Microsoft Azure, where Synesis Helpdesk and our other business applications run.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a merger or sale of our business, in which case this policy would continue to apply to the information transferred.

Retention and Security

We keep support records for as long as you or your company remains a Synesis customer and for a reasonable period afterward for reference, legal, and accounting purposes. Contact-form inquiries that do not lead to a business relationship are deleted or anonymized within a reasonable time. We protect information with access controls, encryption in transit, and single sign-on for our staff, but no system is perfectly secure and we cannot guarantee absolute security.

Your Choices

You can ask us to access, correct, or delete the personal information we hold about you by emailing helpdesk@synesisintl.com.
You can opt out of SMS notifications at any time by replying STOP, or by asking our support team.
You can block or delete cookies in your browser settings; the site will continue to work.

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes and Contact

We may update this policy from time to time. The date at the top shows when it was last revised, and material changes will be posted on this page. Questions about this policy or your information can be sent to helpdesk@synesisintl.com or by mail to Synesis International, Inc., Greenville, SC. Phone: 864-288-1550.

Synesis International, Inc. · Greenville, SC · 864-288-1550 · Last updated October 7, 2026