SMS Notification Terms
Synesis Helpdesk Text Message Program
About the Program
Synesis International, Inc. operates Synesis Helpdesk (https://synesis-helpdesk.com), the support ticketing system for our customers. In addition to email, Synesis Helpdesk can send SMS text messages about support tickets to people who have asked to receive them. Messages are sent from our toll-free number +1 (833) 273-4508.
This is a transactional notification program only. We do not send marketing or promotional text messages, and phone numbers collected for this program are never sold or shared.
What We Text
- Customers: a confirmation when your support request is received (including your ticket number), and a notice when your ticket is resolved or closed.
- Synesis staff: a notice when a ticket is assigned to them, or when a ticket is raised to high or urgent priority.
Message frequency varies with ticket activity (typically two messages per ticket). Message and data rates may apply.
How You Opt In
You receive text messages only if you request them. A customer provides their cell phone number to Synesis support and asks to receive text updates; a Synesis staff member then enables “SMS notifications” on that customer’s contact record in Synesis Helpdesk, which records the date consent was given. Synesis staff opt in the same way on their own user record.
Consent is optional and is not a condition of receiving support. Without it, ticket updates are sent by email only.
Illustration: the consent setting on a contact record in Synesis Helpdesk.
How to Opt Out or Get Help
- Reply STOP to any message to unsubscribe. You will receive one confirmation text, and no further messages after that.
- Reply HELP for assistance, or contact us at helpdesk@synesisintl.com or 864-288-1550.
- Reply START to re-subscribe after opting out.
Carriers are not liable for delayed or undelivered messages.
Sample Messages
Request received
Synesis Helpdesk: we received your request "Printer offline" as ticket T-1234. We'll keep you posted by email. Reply STOP to opt out.
Ticket resolved
Synesis Helpdesk: ticket T-1234 "Printer offline" is now resolved. Details: https://synesis-helpdesk.com Reply STOP to opt out.
Privacy
Your mobile number is used only to send the notifications described on this page. It is stored with your support contact record in Synesis Helpdesk and is not shared with third parties or affiliates for marketing purposes. For questions about this program or your information, contact helpdesk@synesisintl.com. See also our Privacy Policy and Terms of Use.
Synesis International, Inc. · Greenville, SC · 864-288-1550 · Last updated October 7, 2026
